I just wanted to take a few minutes and tell you what a great job you did at our home with the area rugs we purchased from you.
First of all, I would like to comment on the unique service model you came up with. Never before have I seen a service model specific to area rugs that comes to the home with actual area rug samples to select from. Not just a couple of samples but piles of them. This service is amazing. It would have taken my wife and I months, searching store after store to even come close to the selection you provided right to our home. How awesome is that. Next, in our opinion, the handmade quality of the rugs you provided is superior to the store selections we have reviewed in the past. Now for the kicker, your overall knowledge of area rug quality and design is outstanding.
However, it’s your overall knowledge of home decorating and design that helps the customer the most during this process. You thoroughly understand the customer’s vision on what they want to accomplish with the décor in their home and you provide professional direction to help them achieve that goal. To sum it up, your service is outstanding, your knowledge is superior, and the combination of these attributes yield total customer satisfaction.
Fred & Christine W.